We believe that quality is not simply a goal to be achieved, but an important stimulus for a new beginning. “Can we do better?“: we always have to ask ourselves this question achieving a quality goal. We must constantly improve our offer and how we propose ourselves, looking for new solutions with characteristics that are perfectly aligned with the principles of industrial and technological innovation, paying particular attention to the use of resources and the care of environment, topics of increasing interest nowadays.
The required quality, the designed quality, the provided quality and the perceived quality, cyclically correlated, constitute the cornerstones of our smart quality.
it is the quality that the customer expects. It is important to bring out all its implications, since it depends on this analysis how much will be designed, proposed or implemented. More
Quality is not a generalizable concept but must be defined and designed each time according to the customer. This awareness makes us reactive in order to outline as complete as possible the customers needs to give a perfect and quick response.
it is based on the combination of service&product to characterize each supply with a specific customer service to complete the offer. More
It ranges from the purely design aspect, as proposing products with low environmental impact, or about costs, as an efficient relationship between economic commitment and product yield, or about logistics, as offering to create stock in our warehouse and deliver only on demand what the customer really needs.
it is the phase in which the designed quality must be concretely implemented. It’s indispensable to carefully follow the entire production and logistics process. More
Each one involved, even supplier, must feel fully responsible for achieving the planned quality objective, and indeed the quality perception of an excellent product or service is made by who have direct contact with customers and by who works without.
this is the final phase to evaluate the customers perception about quality and their satisfaction. It is important to be aware that a satisfied customer will still ask himself if he can obtain better More
because there is a latent dissatisfaction, which must be anticipated with continuous proposals of improvement. We have to create a synergy of quality to maintain over time a valid and fruitful relationship with our customers. It’s important preserve us from self-referentiality which often generates a loss of quality, because we start thinking it’s simple to generate a good level of satisfaction.